TECHNOLOGY ADOPTION FAILURE THROUGH THE PRISM OF ORGANIZATIONAL REGULATION MODEL

  • Vladislav V Fomin University of Latvia
  • Ilona Heldal l Western Norwegian University of Applied Sciences
  • Cecilia Hammar Wijkmark The Swedish Civil Contingencies Agency

Abstract

Experiences show that using simulation and serious games in organizations responsible for emergency management education can yield varying results. There are organizations arguing unique benefits of new technologies, while others struggle with adoption and abandon these applications after the trial period. This paper investigates potentials for benefits and hindrances for using computer simulation applications after the procurement across same-type organizations, where the use of this technology is promising to deliver significant organizational outcomes. Data comes from interviews and participant observations from a multiple case study. This data was examined through the lens of Trifecta model of IT-based organizational regulation (de Vaujany et al., 2018). The chosen model and the analysis help explore differences in knowledge between different organizational stakeholders. The findings suggest that differences in technology- and process- related knowledge between different groups and organizations lead to varying outcomes of IT adoption decisions, even in the same organization. We discuss the obtained results in order to provide suggestion on what knowledge sharing- and stakeholder- relevant factors have to be considered when making technology adoption and implementation decisions.

Published
2018-09-17