ITILs effect on organizational culture, worklife and success from the employee perspective

  • Kristina Rakneberg Berntsen Sopra Steria
  • Edgar Bostrøm Østfold University College


Existing academic research on ITIL provides insight on several success factors when implementing. Although this is a well-documented topic, the subjects for collecting data were often ITIL experts or IT executives, consultants or managers. This implies that academic research concerning ITIL is frequently presented from an expert point of view. This paper highlights this research gap and aims to add the employee perspective to existing academic research in Norway.

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