PERCEPTION OF SaaS ADOPTION IN NORWEGIAN ENTERPRISES: FOCUS ON ERP
Despite the vast amount of research that has been conducted on enterprise resource planning (ERP) systems and Cloud/ software-as-a-service (SaaS) in isolation, few studies have explored the topic of Cloud/SaaS ERP – particularly attitudes held towards these systems. Based on an assessment of literature and the Theory of Planned Behavior, a questionnaire focusing on benefits and disadvantages of SaaS-based ERP systems was sent to IT officers in 839 Norwegian companies. Responses from 180 companies helped to shed light on attitudes towards SaaS ERP adoptions. To a certain extent, the results come inline with existing research. There were, however, a couple of noteworthy exceptions. One such was the rather surprising lack of data security concerns amongst the respondents, who ranked it to be the least of their concerns. Another surprise was that despite strong indications found in literature, the promise of lowered Total Cost of Ownership was not perceived to be ensnaring benefit. Instead, respondents viewed vendor dependency to be the least favorable trait of such systems, and accessibility to be the significantly most advantageous. A regression analysis of the results was performed to identify the level of which the various benefits and advantages affected respondents’ attitudes.